Shop Policy

Payment Method

We currently accept payment through:

  • Bank Transfer
  • Credit Card (Visa and MasterCard)

Shipping

Domestic Shipping

  • Once we have received the payment, please allow 1 – 2 working days to process your shipment. We will inform the tracking number through e-mail afterwards.
  • We use TIKI courier services for Indonesian customers. REGULAR service is our default option.
  • For Regular shipping, it usually takes 2 – 3 working days for the courier to deliver the products around Java Area and 4 – 5 working days for outside Java Area.
  • All shipping cost will be charged to customer depends on the destination of given address when you are placing your order.

 

Important Information

  • Please make sure that the shipping address is correct and complete as we are unable to redirect orders once they are shipped.
  • Our delivery time starts from the moment an order payment is accepted.
  • Products are represented through both images and descriptions as accurately as possible.
  • The items stock number displayed in this website are updated and matched with the stock in our office.

Return and Repair Policy

  • If you experience any issue with our products, please contact us to consult first at info@olineworkrobe.cowithin 5 (five) working days after you received the product.

Exchange Policy

  • Before purchasing, we strongly recommend you to check and choose product with the right size. If you are not sure with the sizing or image shown, please contact us via info@olineworkrobe.coto consult before making your order.
  • If any changes are necessary after order placement, you shall inform us via e-mail to info@olineworkrobe.cobefore placing a new order.
  • Any exchange for products caused by wrong size can only be made after you inform us first via info@olineworkrobe.cowithin 5 (five) working days after you received the product.
  • We will ship the new product after the returned item is received by us.

Requirement for Return and Exchange

  • If you find our product is defective as described above, please contact us within the given time period via e-mail at info@olineworkrobe.co, or WhatsApp contact: 085716163909
  • When contacting us, please provide some clear pictures of the faulty product to give us view on actual condition of the product by the time you received it.
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