Shop Policy

Payment Method

We currently accept payment through:

  • Bank Transfer
  • Credit Card (Visa and MasterCard)

Shipping

Domestic Shipping

  • Once we have received the payment, please allow 1 – 2 working days to process your shipment. We will inform the tracking number through e-mail afterwards.
  • We use TIKI courier services for Indonesian customers. REGULAR service is our default option.
  • For Regular shipping, it usually takes 2 – 3 working days for the courier to deliver the products around Java Area and 4 – 5 working days for outside Java Area.
  • All shipping cost will be charged to customer depends on the destination of given address when you are placing your order.

 

Important Information

  • Please make sure that the shipping address is correct and complete as we are unable to redirect orders once they are shipped.
  • Our delivery time starts from the moment an order payment is accepted.
  • Products are represented through both images and descriptions as accurately as possible.
  • The items stock number displayed in this website are updated and matched with the stock in our office.

Return and Repair Policy

  • If you experience any issue with our products, please contact us to consult first at [email protected] 5 (five) working days after you received the product.

Exchange Policy

  • Before purchasing, we strongly recommend you to check and choose product with the right size. If you are not sure with the sizing or image shown, please contact us via [email protected] consult before making your order.
  • If any changes are necessary after order placement, you shall inform us via e-mail to [email protected] placing a new order.
  • Any exchange for products caused by wrong size can only be made after you inform us first via [email protected] 5 (five) working days after you received the product.
  • We will ship the new product after the returned item is received by us.

Requirement for Return and Exchange

  • If you find our product is defective as described above, please contact us within the given time period via e-mail at [email protected], or WhatsApp contact: 085716163909
  • When contacting us, please provide some clear pictures of the faulty product to give us view on actual condition of the product by the time you received it.
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